Question 1

What rough-in valves does GRAFF use for shower systems?

Accepted Answer

GRAFF uses their own proprietary rough-in valves. Thermostatic systems require their specific series rough-in body. Always order the GRAFF rough-in at the same time as your trim — they are not interchangeable with other brands.

Question 2

How do I install a GRAFF wall-mount faucet?

Accepted Answer

GRAFF wall-mount faucets require in-wall rough-in valves installed during the framing stage. The exact placement dimensions vary by model. Refer to the GRAFF spec sheet for your specific faucet. Professional installation is strongly recommended.

Question 3

Where can I find GRAFF parts diagrams?

Accepted Answer

GRAFF provides product documentation through their authorized dealer network. Contact our showroom with your model number, and we can request specific parts diagrams and technical documentation directly from GRAFF.

Question 4

Are GRAFF finishes covered under warranty?

Accepted Answer

GRAFF offers a limited lifetime warranty on most residential products, including their PVD finishes. The warranty covers defects in materials and workmanship. Contact GRAFF or our showroom for warranty claims.

Question 5

Can I order GRAFF replacement parts through TPS?

Accepted Answer

Yes — as an authorized GRAFF dealer, we can order any replacement part directly from GRAFF. Bring your model number or the part you need to replace, and our team will identify and source the correct component.

Question 6

What makes GRAFF installation different from standard brands?

Accepted Answer

GRAFF fixtures often use proprietary valve systems and custom rough-in dimensions specific to each collection. Unlike brands with universal rough-ins, each GRAFF series may require its own dedicated valve body. Plan rough-in purchases alongside your trim selections.

GRAFF Installation Guides, Parts Diagrams & Specs